Privacy

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Privacy Policy

Last updated: Friday, 15 January 2021

Sync (collectively ”we,” ”us,“ ”our“) is a Service that enables users to synchronize activities like watching YouTube and Netflix and listening to Spotify. The Service is accessible via a Client that is a web browser extension available for major web browsers, e.g., Google Chrome, Safari, and Mozilla Firefox. The Client is subject to the terms and conditions of web browser and operating system vendors.

At Sync, one of our main priorities is the privacy of our users. This Privacy Policy document contains types of information collected and recorded by Sync and how we use it. We tend to require as little data about you as possible. The data we collect from you is, therefore, essential to our Service’s functions.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies whenever you use our Service. This policy does not apply to any information collected offline or via channels other than our Service.

Consent

By using our Service, you consent to our Privacy Policy and agree to its terms. We also reaffirm this point during registration.

Information We Collect

The reason to enter your personal information is apparent when we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you. This data can include your name, e-mail address, phone number, attachments, and any other data included in your inquiry. Please double-check your e-mail before sending it for any confidential or private information. This information may reside in your signature or as an attachment.

We collect the following types of information through forms in our Client:

  • Your username, e-mail address, and password when registering an account.
  • When editing your profile, you may submit an avatar or change your e-mail address.
  • When using our Client, you may provide User Content in the form of links to third-party activities or messages.

We also perform some operations automatically to improve our services:

  • Whenever a technical issue occurs in our Client, we send diagnostics to an application error monitoring tool called Sentry. This information includes, but is not limited to, information about your device and browser and your IP address.
  • Gain usage information and analytics into how users use our Service through Google Analytics and Firebase Performance Monitoring. This data includes browser and device information.

Although we accept payments, we do not store any information about your payment details. Stripe, our payment processor, handles all payments made to us, and you are subject to their terms and privacy policy.

How We Collect Information

The data you provide us with is validated before stored. We will prompt you to correct data that is invalid before storing it. It is your responsibility that the data you enter is correct.

Registration

Before we create an account for you, you provide us with data through file, text, and password inputs from our Client during registration.

How We Use Your Information

We use the information we collect in various ways, including:

  • Provide, operate, and maintain our Service.
  • Improve, personalize, and expand our Service.
  • Understand and analyze how you use our Service.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including customer service, to provide you with updates and other information relating to the Service and marketing and promotional purposes.
  • Send e-mails to you.
  • Find and prevent fraud.

Registration

We use the data you provide during account creation to create your account.

Account

Your account consists of data you provided us with during account creation and any changes you have made. This information includes but is not limited to your avatar, username, e-mail address, and password.

We may use a limited set of data from your account to present a profile to other users. We reserve the right to include more information as your account grows.

Avatar

You can upload an image and use it as your avatar. Your avatar is visible to other users in a session.

Username

When creating an account, you must provide a username for your account. We use your username to present you to other users.

E-mail address

You must provide a valid e-mail address when creating an account. Some actions on our Service require a verified e-mail address, i.e., you must have access to the e-mail address.

Your e-mail address is not visible to other users.

We may send password reset, e-mail verification, and responses to your support inquiries to your e-mail address. We may also send additional e-mails not listed in this document. If that is the case, verify that the sender is the e-mail address listed in the Contact Information.

Password

Only you should know your password. You enter it during account creation. It is paramount that you use a secure password for your account’s security.

We do not have access to your password. If you have forgotten your password, there is an option on the sign-in page to reset it (given you have access to the account’s e-mail address).

Log Files

Sync follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These do not link to any personally identifiable information. The data aims to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.

Cookies and Web Beacons

Like any other website, Sync uses cookies. We use cookies to store and read information, including visitors’ preferences and the pages on the website they accessed or visited. We use the data to optimize the users’ experience by customizing our web page content based on visitors’ browser type and other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Sync.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons. They may use cookies in their respective advertisements and links that appear on Sync, sent directly to browsers. They automatically receive your IP address when this occurs. They use these technologies to measure their advertising campaigns’ effectiveness and personalize the advertising content you see on your visit websites.

Note that Sync has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies

Sync’s Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult these third-party ad servers’ respective Privacy Policies for more detailed information. It may include their practices and instructions about how to opt-out of specific options.

You can choose to disable cookies through your browser options. The browsers’ respective websites contain more detailed information about cookie management with specific web browsers.

GDPR Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your data. We may charge you a small fee for this Service.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you think is incomplete.
  • The right to erasure: You have the right to request that we erase your data under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict your data processing under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your data under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and monitor and guide their online activity.

Sync does not knowingly collect any Personal Identifiable Information from children under the age of 13. Suppose you think that your child provided this kind of information on our website. In that case, we strongly encourage you to contact us immediately, and we will do our best to remove such information from our records promptly.

Future Changes to This Document

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you. We also obligate ourselves to present the date and time the document was last updated.

Single Source of Truth

This page acts as a single source of truth for Sync’s Privacy Policy. It precedes any other page or text portraying our Privacy Policy.

Communications

We take pride in communicating with our users via e-mail, Discord, and phone. We may add more verified ways of communicating with us at any time. Please find our contact details in the Contact Information section of this document.

If you have an urgent errand concerning a payment you made to us, we are reachable by phone from the phone number provided in the receipt sent to your e-mail. Phone support is limited and reserved for important matters only.

Dispute Resolutions

If you have any inquiries regarding our adherence to this document, you are welcome to contact us. We will investigate and take appropriate measures to any fault in our compliance.

Contact Information

sync@phoqe.com